C H A P T E R

4

TROUBLESHOOTING

If you are experiencing trouble with your touchmonitor, refer to the following table. If the problem persists, please contact your local dealer or our service center.

Solutions to Common Problems

Problem

Suggestion(s)

 

 

No image appears on screen.

Check that all the I/O and power connectors are properly

 

connected as described in Chapter 2.

 

Make sure the pins of the connectors are not crooked or

 

broken.

 

Test power supply by trying different cables, a different

 

wall outlet or plug another appliance into the outlet.

 

Make certain the video cable is properly connected and that

 

it is not damaged. Check for bent pins on the cable

 

connectors.

 

Ensure that your computer and video card are properly

 

configured. (Consult video card documentation.)

“Out of Range” display

Check to see if the resolution of your computer is higher

 

than that of the LCD display.

 

Reconfigure the resolution of your computer to make it less

 

than or equal to 1280 x 1024. See Appendix A for more

 

information on resolution.

OSD/Power buttons don't respond

See page 3-20 for OSD enable/disable.

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Elo TouchSystems 1827L, 1825L manual Troubleshooting, Solutions to Common Problems

1827L, 1825L specifications

Elo TouchSystems has long been recognized as a leader in the touch technology industry, and their 1825L and 1827L models are prime examples of innovation and quality in interactive displays. Designed for commercial applications, these touchscreen monitors deliver exceptional performance and versatile usability.

The Elo 1825L features a 18.5-inch display with LED backlighting, while the 1827L ups the size to 17.7 inches, both providing vibrant visuals that enhance user experience. They are perfect for point-of-sale systems, kiosks, and various interactive applications. The screens boast a wide viewing angle, ensuring that content can be seen clearly from multiple perspectives, which is essential in busy commercial environments.

One of the standout features of both models is their touch technology. They utilize Elo's innovative IntelliTouch or projected capacitive touch technology, providing users with a highly responsive and accurate touch experience. This enables multi-touch support, allowing for gestures that enhance interaction, such as pinch-to-zoom, which is becoming increasingly important in various retail settings.

The Elo 1825L and 1827L monitors also include the option for a stable and durable design, featuring an IP65 rating on the front bezel, making them resistant to dust and water. This durability is critical for environments where spills or contaminants might be present, ensuring the longevity of the device. Moreover, both models are equipped with a fanless design that not only minimizes noise but also reduces the risk of mechanical failures caused by moving parts.

Connectivity options are ample with USB and Serial interfaces, ensuring compatibility with a wide range of systems and easy integration into different setups. Additionally, the displays support various mounting options, including VESA mounts, allowing for flexible installation that meets specific user needs.

These monitors are also energy efficient, contributing to sustainability efforts while offering bright, clear visuals essential for capturing user attention. The combination of high-quality visuals, innovative touch technologies, and robust build quality make the Elo 1825L and 1827L top choices in the touchscreen display market. They are particularly suitable for retail, hospitality, and other industries that require reliable and interactive solutions. Overall, Elo TouchSystems continues to pave the way for interactive technology with these noteworthy models.