A P P E N D I X
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TOUCH TECHNOLOGY
Touchscreens: An Overview
Typically, users communicate with computers by using a mouse, a keyboard, or a combination of the two. Users who are not
Computer literacy is learned. This is complicated by the fact that using a keyboard or a mouse is neither intuitive nor natural for most people. Touchscreens cut out the learning curve by eliminating keyboard/mouse intermediaries and allowing a natural flow of information to develop between a user and a computer.
When a user wants to access information or perform a function on a computer with a touchscreen installed, a touch quickly and accurately does the job that once required complicated keyboard interactions or precise mouse movements.
A frustrating experience with a computer during a transaction can create dissatisfaction for your customer. Touchscreens help eliminate unpleasant transactions by creating a natural flow of information that enhances your product or service. Touchscreens speed up user/computer interactions. People get what they want faster and are more satisfied with the process.
