Appendix A - Troubleshooting

Problem

 

Solution or Reason

 

1.

Perform AutoSense gap sensor

 

 

adjustment on page 8.

Prints only partial label or

2.

Label caught on print head.

3.

Print head is not properly latched.

skips a label.

4.

Possible software problem. Check the

 

 

 

printer memory configuration. Refer to

 

 

the EPL2 Programming manual.

 

1.

Perform AutoSense gap sensor adjust-

 

 

ment on page 8.

 

2.

Possible problem with label stock. Use

Printing stops and STATUS

 

only approved labels and tags.

indicator lights ORANGE or

3.

Possible label jam.

RED.

4.

Insufficient memory for label size. Check

 

 

the printer memory configuration.

 

5.

Possible software problem. Refer to the

 

 

EPL2 Programming manual.

 

 

 

16

980346-001 Rev. A

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