MODEL 381 | SECTION 5.0 |
| RETURN OF MATERIAL |
SECTION 5.0
RETURN OF MATERIAL
5.1GENERAL. To expedite the repair and return of instruments, proper communication between the cus- tomer and the factory is important. The “Return of Materials Request” form is provided for you to copy and use in case the situation arises. The accuracy and completeness of this form will affect the processing time of your materials. Call 1 (949)
5.2WARRANTY REPAIR. The following is the proce- dure for returning instruments still under warranty.
1.Contact the factory for authorization.
2.Complete a copy of the “Return of Materials Request” form as completely and accurately as possible.
3.To verify warranty, supply the factory sales order number or the original purchase order number. In the case of individual parts or
4.Carefully package the materials and enclose your “Letter of Transmittal” and the completed copy of the “Return of Materials Request” form. If possi- ble, pack the materials in the same manner as it was received.
IMPORTANT
Please see second section of “Return of Materials Request Form”. Compliance to the OSHA requirements is mandatory for the safety of all personnel. MSDS forms and a certification that the instruments have been disinfected or detoxified are required.
5.Send the package prepaid to:
Rosemount Analytical Inc.
2400 Barranca Parkway Irvine, CA 92606
Attn: Factory Repair
RMA No. ____________
Mark the package: Returned for Repair
Model No. ____
5.3 NON WARRANTY REPAIR.
1.Contact the factory for authorization.
2.Fill out a copy of the “Return of Materials Request” form as completely and accurately as possible.
3.Include a purchase order number and make sure to include the name and telephone number of the right individual to be contacted should additional information be needed.
4.Do Steps 4 and 5 of Section 5.2.
NOTE
Consult the factory for additional infor- mation regarding service or repair.
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