MODEL 399VP pH/ORP SENSOR | SECTION 7.0 |
| RETURN OF MATERIAL |
SECTION 7.0
RETURN OF MATERIAL
7.1 GENERAL.
To expedite the repair and return of instruments, proper communication between the customer and the factory is important. Before returning a product for repair, call
7.2 WARRANTY REPAIR.
The following is the procedure for returning instruments still under warranty:
1.Call Rosemount Analytical for authorization.
2.To verify warranty, supply the factory sales order number or the original purchase order number. In the case of individual parts or
3.Carefully package the materials and enclose your “Letter of Transmittal” (see Warranty). If possible, pack the materials in the same manner as they were received.
4.Send the package prepaid to:
Rosemount Analytical Inc., Uniloc Division
Uniloc Division
2400 Barranca Parkway
Irvine, CA 92606
Attn: Factory Repair
RMA No. ____________
Mark the package: Returned for Repair
Model No. ____
7.3 NON-WARRANTY REPAIR.
The following is the procedure for returning for repair instruments that are no longer under warranty:
1.Call Rosemount Analytical for authorization.
2.Supply the purchase order number, and make sure to provide the name and telephone number of the individ- ual to be contacted should additional information be needed.
3.Do Steps 3 and 4 of Section 7.2.
NOTE
Consult the factory for additional information regarding service or repair.
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