TROUBLESHOOTING GUIDE

If you experience a problem with this unit, check the chart below before calling for service.

SYMPTOM

CAUSE

SOLUTION

Unit will not turn on.

Weak or dead

Replace batteries.

 

batteries.

 

 

CD compartment not

Close CD compartment.

 

closed.

 

Disc will not play.

Disc inserted incorrectly.

Reinsert disc correctly.

 

Dirty or defective disc.

Try another disc.

 

Moisture or condensation

Disc: wipe with soft cloth.

 

on disc or lens.

Lens: see page 14.

 

 

‘Care and Maintenance’

No sound from

Headphone plug not

Reinsert headphone plug

headphones.

inserted correctly.

correctly.

 

VOLUME controls set to

Raise volume controls on

 

minimum.

main unit and/or headphone

 

 

cable.

 

Weak batteries.

Replace batteries.

 

Defective disc.

Try another disc.

Erratic playback.

Dirty or defective disc.

Clean or replace disc.

SERVICE

FOR ADDITIONAL SET-UP OR OPERATING ASSISTANCE

PLEASE CALL:

1-800-898-9020

FOR CUSTOMER SERVICE, PLEASE WRITE TO:

Emerson Radio Corp.

Consumer Affairs Dept.

1901 Diplomat Drive,

Farmers Branch, TX 75234.

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Emerson HD9971 owner manual Troubleshooting Guide, Symptom Cause Solution