Limited Warranty
The Emotiva UPA-7 has been created to perform flawlessly for many years. As a result of this quality and craftsmanship, Emotiva offers the following warranty to owners of the UPA-7.
Emotiva Audio warranties the UPA-7 to be free from defects in materials and workmanship for a period of five years from the original date of purchase. The following items are excluded from, or will void this warranty coverage:
•Damage to the UPA-7 caused during shipment and handling. If you receive an item that you believe to have been damaged during shipment, please contact Emotiva immediately. Phone: 877-EMO-Tech (877-366-8324) / Email: customerservice@emotiva.com
•Damage to the UPA-7 caused by accident, misuse or abusive operation contrary to the instructions specified within this manual.
•UPA-7 units that have had the serial numbers defaced, modified, or removed.
•Damage to the UPA-7 resulting from a modification of, or attempted repair by any person or company not authorized by Emotiva.
•Any UPA-7 unit purchased from a non-authorized dealer.
Emotiva does not assume liability for loss of use, or damage to, associated or connected equipment.
Service Assistance for the UPA-7
Please note that BEFORE sending your UPA-7 in for repair you MUST call Emotiva and obtain a return authorization (RMA) number. Before contacting Emotiva to begin the RMA process, please have as detailed a description of the problem(s) you are experiencing and the conditions under which the problem(s) occur. Additionally, please be sure to check the troubleshooting guide in this manual to rule out the possibility of something simple you may have overlooked. Many instances of perceived failure are simple operational and setup mistakes and Emotiva is happy to assist you however possible. Please call 877-EMO-Tech (877-366-8324) / Email: support@emotiva.com
Once you have obtained the RMA number, you must print this clearly on the outside of the box so it will be possible to determine from whom the ERC-1 came once it arrives. Parcels arriving without an RMA numbers will be refused and returned freight collect.
Please send your repairs with RMA to:
Emotiva Audio Corp. Attn.: Repair Department 131 Southeast Parkway Court Franklin, TN 37064
Reference – (Put you RMA number in this spot.)
877-EMO-TECH (877-366-8324) customerservice@emotiva.com www.emotiva.com
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