Enfora MLG0208PB001 13. APPENDIX A - Warranty Repair and Return Policy

13. APPENDIX A - Warranty Repair and Return Policy

ENFORA, Inc. 12-MONTH LIMITED WARRANTY

Enfora warrants to the original purchaser of the product that, for a period of one (1) year from

the date of product purchase, the product hardware, when used in conjunction with any

associated software (including any firmware and applications) supplied by Enfora, will be free

from defects in material or workmanship under normal operation. Enfora further warrants to

such original purchaser that, for a period of ninety (90) days from the date of product purchase,

any software associated with the product will perform substantially in accordance with the user

documentation provided by Enfora, and any software media provided with the product will be

free from defects in material or workmanship under normal operation. Enfora does not warrant

that the product hardware or any associated software will meet the purchaser’s requirements or

that the operation of the product hardware or software will be uninterrupted or error-free. This

limited warranty is only for the benefit of the original purchaser and is not transferable.

During the warranty period applicable to the product hardware, Enfora, at its expense and in its

sole discretion, will repair or replace the product if it is determined to have a covered hardware

defect, provided that the purchaser first notifies Enfora of any such defect, furnishes Enfora with

a proof of purchase, requests and obtains a return merchandize authorization (RMA) number

from Enfora, and returns the product, shipping charges prepaid, to Enfora under that RMA. If,

upon reasonable examination of the returned product, Enfora does not substantiate the defect

claimed by purchaser, or determines that the defect is not covered under this limited warranty,

Enfora will not be required to repair or replace the product, but may instead reship the product

to the purchaser, in which case purchaser shall be responsible for paying Enfora’s usual

charges for unpacking, testing, and repacking the product for reshipment to purchaser.

Purchaser shall bear the risk of loss or damage in transit to any product returned by purchaser

to Enfora, or any returned product not found to be defective or covered under this warranty and

reshipped by Enfora to purchaser. In the event Enfora repairs or replaces a defective product,

the repaired or replacement product will be warranted for the remainder of the original warranty

period on the defective product. If Enfora is unable to repair or replace a defective product, the

purchaser’s exclusive remedy shall be a refund of the original purchase price. Any returned and

replaced product, or any product for which Enfora has refunded the original purchase price,

becomes the property of Enfora.

During the warranty period applicable to the software or its media, Enfora, at its expense, will

replace any defective software or media if purchaser gives written notification of the defect to

the technical support department at Enfora during the applicable warranty period. Enfora shall

not have any obligation to provide any software bug fixes, upgrades or new releases except as

necessary to correct any covered defect of which purchaser notifies Enfora during the

applicable warranty period.

Enfora shall have no obligation under this limited warranty for (a) normal wear and tear, (b) the

cost of procurement of substitute products or (c) any defect that is (i) discovered by purchaser

during the warranty period but purchaser does not notify or request an RMA number from

Enfora, as required above, until after the end of the warranty period, (ii) caused by any accident,

misuse, abuse, improper installation, handling or testing, or unauthorized repair or modification

of the product, (iii) caused by use of any software other than any software supplied by Enfora, or