England's Stove Works 25-PDVE, 55-TRP22E, 55-SHP22E Letter from our Technical Support department

A letter from our Technical Support department:

Thank you for purchasing this fine product from England’s Stove Works!

England's Stove Works was started, and is still owned by, a family that believes strongly in a "Do It Yourself" spirit – that’s one reason you found this product at your favorite “Do It Yourself” store.

We intentionally design and build our stoves so that any homeowner can maintain his or her unit with basic tools, and we're always more than happy to show you how to do the job as easily and as inexpensively as possible.

From our free, downloadable service sheets; to our Pellet Service Video; to our new "wizard-style," click-through Troubleshooting guide on our web site, we have always tried to help our customers stay "heat-ready," especially when oil and electricity prices continue to skyrocket.

Please look at our vast Help section on our web site and call our Customer Service department at (800) 245-6489 if you need any help with your unit. We are nearly always able to help “walk you through” any repairs, problems or questions you may have.

PLEASE NOTE: While information obtained on our web site and through our 800 number is always free of charge, there will be a service charge incurred with any “on-site” repairs or maintenance that we may arrange.

Wishing you years of efficient, quality and “comfy” heating, England’s Stove Works

Technical Support Department

www.englanderstoves.com

(800) 245-6489

IF YOU HAVE A PROBLEM WITH THIS UNIT DO NOT RETURN IT TO THE DEALER.

CONTACT CUSTOMER SERVICE at 1 (800) 245-6489.