64 • Troubleshooting
General Problems/Solutions
Problem____________________________________________
My word processor files do not print the way I have the menu and
front panel set.
Solution
1.Check your software application and/or printer driver settings:
these override the menu and front panel settings (see Note
above).
2.Before sending a file to the printer, many word processors send
either an “initialization string” or an I-Prime signal to the printer.
The initialization string contains codes that override the panel
and menu settings. To change your printer to ignore the reset
code, enter the Menu Mode, go to the Set-Up group and change
the setting for Reset Inhibit to Yes.
The I-Prime signal will automatically override any front panel
settings you have made. To eliminate this problem, enter the
Menu Mode, go to the Parallel Interface group and change the
setting for I-Prime to Invalid.
For more information on changing menu settings, see page 42.
Problem____________________________________________
Nothing happens when I turn on the printer.
Solution
1.Check the power cord connection to the outlet and to the
printer.
2.If you are using a power strip, make sure it is turned ON, and
that the fuse hasn’t blown or that the circuit breaker hasn’t
tripped.
3.If the solution is not obvious — call for service.