Epson 4000 Error Messages

Epson Stylus Pro 4000

Error Messages

When a problem occurs, a message appears on the display and the lights on the control panel come on or flash.

Message/
Light	Light		Explanation	Response
CHANGE		Paper	Paper loaded	Make sure you have
PAPER TYPE	light on		does not match	replacement
			the source	cartridges available.
			selected.
COMMAND	—		You’re using the	Press the	Pause
ERROR			wrong printer	button and hold it for
			driver.	3 seconds to cancel
				the print job. Make
				sure you installed
				the correct driver for
				your printer.
			Damaged data	Press the	Pause
			was sent to	button and hold it for
			printer.	3 seconds to cancel
				the print job.
FEED SHEET	—		Cut sheet needs	Load the sheet in
PAPER			to be loaded	the manual feed
FEED SHEET	—		manually.	slot.
PAPER
MANUALLY
FORBIDDEN	—		Cut sheet needs	Load the sheet in
MEDIA FROM			to be loaded	the manual feed
P. TRAY			manually.	slot.
INK LOW	B Ink light		Ink cartridge(s)	Make sure you have
	flashing		are nearly empty	replacement
			(printing	cartridges available
			continues).	(page 7).
INK OUT	B Ink light		Ink cartridge(s)	Replace the ink
	on		are empty	cartridge(s) indicated
			(printing stops).	on the LCD panel
				(page 7).
INVALID INK	B Ink light		You tried to	If you are installing
CARTRIDGE	on		install the wrong	ink cartrdiges for the
			ink cartridge.	first time, you must
				install the cartridges
				that came with your
				printer.
				If you are replacing
				ink cartridges, check
				the package and
				product code. You
				must use the ink
				cartridges designed
				for your printer.
				Other cartridges will
				not work.
LOAD PAPER		Paper	Paper lever is in	After you finish
	light on		the released	loading paper, pull
			position while	the paper lever all
			loading paper.	the way forward, to
				the secured
				position.

Message/
Light	Light		Explanation	Response
LOAD ROLL		Paper	Paper source	Make sure the right
PAPER	light on		setting in printer	paper is loaded and
LOAD SHEET			software is	the paper source
			different from	setting is the same
PAPER IN P.
			control panel.	on the control panel
TRAY
				and printer software.
LOWER INK	—		One or both ink	Pull the lever or
LEVERS			levers are raised.	levers down to lock
LOWER L (or				the ink cartridges.
R) INK LEVER
MNT REQ	—		A printer part will	Note the code
			need to be	number and contact
			replaced soon.	Epson support.
MNT TNK	—		The maintenance	Make sure you have
NEAR FULL			tank is almost	a replacement
			full.	maintenance tank
				(page 11).
MNT TNK	B Ink light		The maintenance	Replace the
FULL	on		tank is full.	maintenance tank
				(page 11).
NO	—		Borderless	Change the setting
BORDERLESS			setting selected	in the printer driver,
WITH THIS			for A2-size	or load different-size
SIZE			sheets	paper.
			(11.7” x 16.5”).
NO MNT	—		The maintenance	Make sure the
TANK			tank is not	maintenance tank is
			installed.	fully inserted
				(page 11).
NOT		Paper	Cut sheet paper	Load the paper
STRAIGHT	light on		is not loaded	correctly.
RELOAD			straight.
NOZZLES	—		Head cleaning	Run the head
STILL			did not clear the	cleaning utility again.
CLOGGED			nozzles.	If the nozzles are still
				clogged, contact
				Epson.
OPTION I/F	—		Wrong interface	Turn off the printer
ERROR			card installed.	and remove the
				card. See the
				documentation that
				came with the card.
NO INK	B Ink light		Ink cartridge(s)	Install ink cartridges
CARTRIDGE	on		not installed or	or lower the ink
			ink lever raised.	lever (page 7).
PAPER JAM		Paper	Paper has	Remove the
	light		jammed in the	jammed paper.
	flashing		printer.

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