Solutions When the Interactive Pens Cause Interference or Unwanted Effects

If the pens are causing interference or unwanted effects, try the following solutions:
• When both pens are used at the same time, make sure they are approximately 4 inches apart.
• Turn off the pens when they are not in use.
• Do not rest the pens on the image area of an interactive table, to avoid interference with your
computer's mouse.
Parent topic: Solving Interactive Pen Problems
Solutions When Network Alert E-Mails are Not Received
If you do not receive an e-mail alerting you to problems with a projector over the network, try the
following solutions:
• Make sure the projector is turned on and connected to the network correctly. (If an error shut down the
projector, it cannot send an e-mail.)
• Make sure you set up the projector e-mail alert settings correctly on the projector's network Mail menu
or in the network software.
• Set the Standby Mode setting to Communication On so the network software can monitor the
projector in standby mode.
Parent topic: Solving Problems
Related concepts
Wired Network Projection
Wireless Network Projection
Related references
Projector Setup Settings - Extended Menu
Projector Network Settings - Network Menu
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at www.epson.com/support (U.S.) or www.epson.ca/support (Canada) for
solutions to common problems with your projector. You can download utilities and documentation, get
FAQs and troubleshooting advice, or e-mail Epson with your questions.
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