Questions?

Here’s where to look for answers:

Quick Guide

See your Quick Guide for instructions on using DIGITAL ICE Technology, scanning film and text, and basic troubleshooting.

On-ScreenReference Guide

Double-click the Perfection 4990 Reference Guide icon on your desktop.

If you didn’t install it, insert the scanner software CD-ROM in the CD-ROM or DVD drive. At the Custom Installation screen, select Scanner Reference Guide only, then click Install. You must have Microsoft® Internet Explorer, Netscape® Navigator (versions 5.0 or later), or Apple® Safari™ (version 1.0 or later) to read the Reference Guide.

On-Screen Help for EPSON Scan

Click the Help button or question mark that appears on the screen when you’re using these programs.

Epson Technical Support

Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services described below:

•World Wide Web

From the Internet, you can reach Epson Support at http://support.epson.com.

•Automated Telephone Services

To use Automated Telephone Services, you must have a touch tone telephone and call (800) 922-8911. Your Epson SoundAdviceSM Express Code is 70605. Use it to quickly select your scanner in SoundAdvice.

•To Speak to a Customer Service Representative

Dial (562) 276-4382 (U.S.) or (905) 709-3839 (Canada), 6 AM to 6 PM, Pacific Time, Monday to Friday. Toll or long distance charges may apply.

Before you call, please have the following information ready:

•

•

•

•

•

Product name (Epson Perfection 4990 Pro)

Product serial number (located on the back of the scanner)

Proof of purchase (such as a store receipt) and date of purchase

Computer configuration

Description of the problem

Software Technical Support

Software

Telephone*/Fax*

Internet and E-mail

 

 

 

EPSON Scan

U.S.: (562) 276-4382

support.epson.com

 

Canada: (905) 709-3839

 

 

6:00 AM to 6:00 PM, Pacific

 

 

Time, Monday to Friday

 

 

 

 

ABBYY FineReader

(510) 226-6719

www.abbyyusa.com

Sprint

Fax: (510) 226-6069

support@abbyyusa.com

 

 

 

 

Adobe Photoshop

(206) 675-6126

www.adobe.com/support

Elements

6:00 AM to 5:00 PM, Pacific

techdocs@adobe.com

 

 

Time, Monday to Friday

 

 

(pay support)

 

ArcSoft application (510) 440-9901

software

8:30 AM to 5:30 PM, Pacific

 

 

Time, Monday to Friday

www.arcsoft.com/en/ support

support@arcsoft.com

LaserSoft Imaging

(888) 309-4215

www.SilverFast.com

SilverFast

9:00 AM to 5:30 PM, Eastern

support@SilverFast.com

 

 

Time, Monday to Friday

 

 

(pay support)

 

 

Fax: (941) 387-7574

 

 

 

 

Monaco SystemsTM

(978) 749-9944

www.monacosys.com/

MonacoEZcolor

9:00 AM to 5:00 PM, Eastern

support.html

 

 

 

Time, Monday to Friday

support@monacosys.com

* Toll or long distance charges may apply.

Epson is a registered trademark of Seiko Epson Corporation. Perfection is a registered trademark and SoundAdvice is a service mark of Epson America, Inc.

DIGITAL ICE is a trademark of Kodak.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.

© 2004 Epson America, Inc. 9/04