Problems and Solutions 53
2. The message on the LCD screen asks if the paper
has been removed. Press 1 to clear the message.
3. Lift the scanner cover, remove any jammed paper
inside, and lower the scanner cover.
4. Close the ADF cover and reload the paper.
Faxing Problems
Make sure the recipien t’s fax machine is turned on and working.
Make sure the LINE port on the product is connec ted to a telephone wall jack.
Verify that the telephone wall jack works by connecting a phone to it.
Make sure the Auto Answer light is turned on to receive faxes automatically.
If your phone line includes voice mail answering services, calls or faxes may be
inadvertently received by your voice mail service.
If the line has static, press KFax, press xMenu, select Fax Settings, select
Communication, and turn off the V.34 and ECM settings.
If the product is connected to a DSL phone line, you must have a DSL filter
connected to the phone jack. Contact your DSL provider for the filter.
If you connected a telephone or answering machine, make sure it is connected
to the EXT. port.
Print Quality Problems
For the best print quality, use Epson papers (see page26) and genuine Epson
ink cartridges (see page47).
If you notice light or dark bands across your printouts or they are too faint,
run a nozzle check (see page 44) to see if the print head needs cleaning.
If you notice jagged vertical lines, you may need to align the print head. See
the online User’s Guide for instructions.
The ink cartridges may be low on ink. Check your cartridge levels (see
page 45) and replace cartridges, if necessary (see page 47).
Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not
recommended), or use a small amount of glass cleaner on a soft cloth, if
necessary. Do not spray glass cleaner directly on the glass.