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Problems With Paper Feeding
Paper doesn’t eject fully or is wrinkled.
The paper may be damp. Load new paper.
Paper doesn’t feed correctly or jams.
●If paper doesn’t feed, remove it, separate the
sheets slightly, and reload it between the edge
guides. Slide the guides to the edge of the paper,
but don’t make them too tight. See page 9.
●If multiple pages feed at once, remove the paper,
separate the sheets, and carefully reload it.
●If paper jams, remove any sheets loaded behind
the jammed paper and press OK to eject the
jammed paper. Don’t pull out jammed paper from
the top of PictureMate.
●Make sure the handle is not resting on the paper.
If paper loads incorrectly or jams frequently:
●Use new paper loaded with the glossy or whiter
side up, and separate the sheets slightly.
●Load a maximum of 20 sheets.
●Make sure your paper is beneath the arrow on the
edge guides.
●Don’t load plain paper; this may damage
PictureMate.
●Use only PictureMate photo paper or Epson
Premium Photo Paper Glossy or Semigloss. (See
page 5.)
●Store paper flat to help prevent curling.
Miscellaneous Printout Problems
PictureMate prints blank pages.
The print head may need cleaning. See page 57.
The borders or layout are incorrect.
●Select a different Layout setting. See page 18 (if
printing directly from PictureMate) or page 31 (if
printing from a computer).
●When you print borderless photos, PictureMate
automatically expands your images. If your photos
are cut off too much around the edges, you can
adjust the amount of expansion. See page 21
(if printing directly from PictureMate) or page 31
(if printing from a computer).