Diagnosing Printer Problems
First, check the printer’s lights as described below, or run a printer check as described on page 35.
Lights | Explanation |
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|
Green P power light | The printer is receiving a print job, replacing an ink cartridge, |
flashes | charging ink, or cleaning the print head. |
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|
Red b error light is | Your paper ran out, ink ran out, or paper is jammed. You may also |
on | see a message on your screen. |
| ■ If paper is out, load more paper, then press the |
| b maintenance button to resume printing. |
| ■ If paper is jammed, press the b maintenance button |
| to eject the paper. If that doesn’t work, turn off the printer, |
| open the cover, and pull the paper out from the front, including |
| any torn pieces. Then turn on the printer, reload paper, and |
| press the b maintenance button. |
| ■ If you see an ink out message on your screen, you need to |
| replace one of your ink cartridges. Replace the cartridge as |
| described on page 25. |
|
|
Red b error light | One of the ink cartridges is low. Make sure you have a replacement |
flashes | cartridge. To determine which cartridge is low, check the ink level |
| as described on page 25. |
|
|
Green P power | Paper may be blocking movement of the print head. Turn off the |
light is off and red | printer, open the cover, and remove any jammed paper or other |
b error light is on | foreign objects. Then turn the printer on again. If the lights are still |
| on, contact your dealer or EPSON; see page 45 for contact |
| information. |
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|
Green P power light | The printer may have an internal error. Turn off the printer, wait a |
and red b error light | few seconds, and turn it on again. If the lights are still flashing, |
flash | contact your dealer or EPSON; see page 45 for contact information. |
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|
Green P power light | One of your ink cartridges is installed incorrectly. Follow the |
and red b error light | instructions beginning on page 27 to remove and reinstall the |
are on after installing | cartridges. |
an ink cartridge |
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Solving Problems 34