Technical Support

TROUBLESHOOTING

Check the table below for common problems and solutions.

PROBLEM

CORRECTIVE ACTION

• When you play a CD there is

There are several probable causes

no image on the screen.

for this problem. The disc might

 

be an audio CD with no screen

 

images. You could have inserted

 

the disc upside down (with the label

 

facing down instead of up). Also,

 

the disc could be defective.

• When you play a CD there is

You may not have connected the

no sound

four pin sound cable from the CD

 

to either your sound card or the

 

interface card.

• During the computer’s boot

Confirm that you have the power

process, you get a message

cable connected to the CD unit. If

that the CD is not active or

there is power, then confirm that

responding.

the cable is attached correctly.

• The CD door will not Open

Confirm that you have the power

 

cable connected to the CD-ROM

 

unit. Also, confirm that the cable

 

is attached correctly.

If after troubleshooting your problem the CD-ROM drive is still inoperable do not remove the cover or tamper with the unit. The technical support options contained on the next page should be used to correct your problem.

Important Notes for Windows® ‘95

When installing your CD-ROM drive with Microsoft Windows ‘95, it is not necessary to install the device driver. The CD-ROM drive is “plug-‘n’-play” with Windows ‘95 and will automatically be recognized by that operating system. If you have upgraded your system to Windows ‘95 from an earlier DOS or Windows installation, and you are having difficulty with performance of the drive under Windows ‘95, it may be necessary to verify that the MSCDEX.EXE is in the Windows/command subdirectory. It should appear as follows:

Incorrect: C:DOS\MSCDEX.EXE/D:MSCDOOl/M: 12

Correct: C:\WINDOWS\COMMAND\MSCDEX.EXE/D:MSCDOOl/M: 12

ATA/IDE Owner’s Manual

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