Terms and Conditions
Limited Warranty for Commercial Products
What Is Covered: Epson America, Inc. (“Epson”) warrants to the first end-user customer that the EPSON Stylus Pro large format ink jet printer covered by this limited warranty statement, if purchased and given normal use in the United States or Canada, will conform to manufacturer’s specification and will be free from defects in workmanship and materials for a period of one year from the date of original purchase. Epson also warrants that the consumable ink cartridges enclosed with the printer will perform to the manufacturer’s specified usage, which usage may expire before the expiration of the limited warranty of the Epson printer.
What Epson Will Do To Correct Problems: Should your large format printer prove defective during the warranty period, please call the toll-free support line identified in this booklet. This line will be answered between 6:00 AM and 8:00 PM Pacific Time, Monday through Friday, and between 7:00 AM and 4:00 PM Pacific Time on Saturday (excluding Epson recognized holidays). Weekend hours are subject to change without notice. When you call, please be prepared to provide your printer’s serial number, which is needed to verify that the printer is still under warranty. (You may also need to provide proof of purchase if warranty coverage cannot be verified by the serial number.) An Epson call center technician will work with you to try to resolve the problem, and if your printer needs repair, diagnose the issue and determine what parts may be required. If hardware repair is required, Epson will arrange for the service of your printer.
On-Site Response: If the printer needs hardware repair and you are within Epson’s on-site service territory, an Epson Authorized Servicer will be contacted to make the repair at your facility. Epson will usually dispatch repair parts and a technician to your location for the next business day if determination that repair is required occurs prior to 2:00 PM Pacific Time. If that determination is made after 2:00 PM, or during weekend hours, dispatch will be for the second business day. An adult must be available to accept the parts delivery and be present at all times while a technician is on-site. Epson’s shipment of service parts does not imply that replacement is required. For both on-site and depot repair, parts may be new or remanufactured to Epson standards. Repair parts (until installed) and replaced parts are the property of Epson. Repair parts assume the remaining warranty period of the original product.
Printer Exchange: Epson may, at its sole discretion, elect to replace a printer that for whatever reason appears to require technical services beyond the capability of field repair. Under these circumstances, Epson will replace the printer with the same or comparable printer refurbished to the Epson standard of quality. (The replacement printer will not include promotional materials, accessories, stands, documentation, manuals, software, or
