EPSON® PreferredSM

Warranty Program for the EPSON Stylus® Pro Large Format Printers

cables.) The customer must be able to receive, unpack, and install the replacement printer, and prepare the defective printer for return shipment by following the procedures described in the user manual. The repacked defective printer will be picked up by a carrier designated by Epson. If the defective product is not prepared for return within 7 business days of receipt of the replacement printer, the customer will be invoiced at the prevailing manufacturer’s suggested retail price for the replacement printer. The replacement printer assumes the remaining warranty period of the original product.

Epson Depot Repair Response: If your location is outside Epson’s on-site service territory, you must ship your printer to Epson for repair. Areas outside the on-site service territory include, for example, U.S. territories and possessions. It is your responsibility to properly prepare the printer for shipping as described in your documentation and securely package it in its original container or equivalent. Epson will repair your printer within 7 business days following receipt and then return it to you via best available method. It is your obligation to re-assemble the repaired printer.

What This Warranty Does Not Cover:

1)Any damage caused by using unsuitable inks or ink delivery systems in the printer. Please note that your printer is set up for use with a specific kind of ink. Use of the wrong kind of ink (for example, use of dye ink in a printer set up for pigment ink) may cause damage not covered by the warranty. Also, use of bulk ink delivery systems may cause damage not covered by the warranty.

2 ) Any damage caused by use of non-Epson inks, ink cartridges or media.

3 ) Any damage caused by third-party software, applications, parts, components or peripheral devices added to the product after its shipment from Epson, e.g. dealer or user-added boards, components, or cables.

4 ) Any service activity related to correcting or improving print quality (such as reducing print artifacts) resulting from use of unsuitable inks or ink delivery systems, non-Epson inks, ink cartridges or media, or third-party items added after product shipment from Epson.

5 ) Any damage caused by misuse, abuse, improper installation, neglect, improper shipping, disasters such as fire, flood, lightning, improper electrical currents, software problems, or interaction with non-Epson products.

6 ) Service and parts related to periodic routine maintenance.

7 ) Any damage from service performed by other than an Epson Authorized Servicer.

8 ) Service when the printer is used outside the U.S. and Canada.

9 ) Service where the printer label, logo, rating label, or serial number has been removed.