Where To Get Help

If you need help with your printer, Epson Print CD, or the P.I.M. II Plug-in for Adobe Photoshop, see the information below.

For help with other software that came with your printer, see page 104.

Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed below:

Service

Access

 

 

World Wide

From the Internet, you can reach Epson Support at

Web

http://support.epson.com. At this site, you can download drivers and

 

other files, look at product documentation, access troubleshooting

 

information, and receive technical advice through e-mail.

 

 

Automated

A variety of automated help services are available 24 hours a day, seven

Telephone

days a week. To use these services, you must have a touch tone

Services

telephone and call (800) 922-8911. Your Epson SoundAdviceSM Express

 

Code is 70610. Use this code to quickly select the Epson Stylus Photo

 

R1800 in SoundAdvice.

 

 

To speak to a technical support representative, dial:

■U.S.: (562) 276-7296, 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM, Saturday.

■Canada: (905) 709-2567, 6 AM to 6 PM, Pacific Time, Monday through Friday. Toll or long distance charges may apply.

Please have the following information ready:

■Product name (Epson Stylus Photo R1800)

■Product serial number (located on the back of the printer and on its box)

■Proof of purchase (such as a store receipt) and date of purchase

■Computer configuration and operating system version

■Description of the problem

Solving Problems 103