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Epson CPD-20172R1 Where To Get Help, (800), (562), (905)

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Where To Get Help

Epson provides technical assistance 24 hours a day at http://support.epson.com. Here you can access troubleshooting information, download product documentation, and receive technical advice through e-mail.

To use the Epson PrivateLine Support service, call (800) 637-7661and enter the PIN on the Epson PrivateLine Support card that came with your projector. This is the fastest way of speaking to a live representative, and it’s free. This service is available 6 AM to 6 PM, Pacific Time, Monday through Friday, for the duration of your warranty period.

You may also speak with a projector support specialist by dialing one of these numbers:

■U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday through Friday

■Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through Friday Toll or long distance charges may apply.

Before you call, please have the following information ready:

■Product name (Epson PowerLite Home 20)

■Product serial number (located on the bottom of the projector)

■Computer configuration, if you’re projecting from a computer

■Description of the problem

You can purchase screens, carrying cases, or other accessories from an Epson authorized reseller. To find the nearest reseller, please call 800-GO-EPSON (800-463-7766). To purchase online, visit www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for reseller referral.

38 Problem Solving

Contents

Page Copyright Notice Contents Problem Solving Specifications and Notices Index Welcome Registration and Warranty Projector Parts Page Optional Accessories About This Manual Getting More Information Page Using the Projector Choosing a Location Page Adjusting the Picture Page Controlling Your Presentation Adjusting the Volume Freezing the Action Turning Off the Picture and Sound Using the Projector’s Menu System Changing Menu Settings Adjusting the Appearance of the Picture Choosing the Color Mode Using Picture Quality Settings Adjusting Computer Images Saving and Recalling Picture Settings Using Advanced Picture Settings Page Using On-screenDisplay Features Creating a Custom Logo Choosing a Menu Language Customizing Projector Operation Viewing Lamp Usage and Other Information Restoring the Default Settings Caring for the Projector Cleaning the Lens Cleaning the Projector Case Cleaning and Replacing the Air Filters Replacing the Lamp Page Resetting the Lamp Timer Storing the Projector Transporting the Projector Page Problem Solving What To Do When the Lights Flash Solving Projector Problems The projector turns itself off after a period of time The projector turns on by itself There is no sound coming from the projector The projector doesn’t respond to remote control commands Solving Picture Problems If you’re using a Macintosh® laptop with OS X: If you’re using a Macintosh laptop with OS 9.x or earlier: The picture is upside-downor reversed The picture is wider at the top or bottom The picture is taller on the left or right side The picture contains static or noise The picture is blurry The picture looks too light or too dark The colors on the screen don’t look right Where To Get Help Specifications and Notices Projector Specifications General Remote Control Projection Lamp Dimensions Electrical Environmental Safety and Approvals Compatible Video Formats Important Safety Information Page FCC Compliance Statement Declaration of Conformity Epson America, Inc. Limited Warranty Page Index