Solving Problems

If you have a problem with your Epson Stylus CX3800 Series all-in-one, check the lights on the control panel to diagnose what may be causing it.

You can also check “Problems and Solutions” on page 26 for basic troubleshooting suggestions, or double-click the User’s Guide icon on your computer desktop for more detailed help.

See these sections:

■“Error Indicators” (below)

■“Problems and Solutions” on page 26

■“Where To Get Help” on page 28

Error Indicators

Light: status

Cause

Solution

 

 

 

b Error: On

No paper is loaded in the

Load paper in the sheet feeder (see

 

sheet feeder.

page 5). Then press x Start Color to

 

 

continue or y Stop to cancel.

 

 

 

 

Multiple pages have been

Remove and reload the paper (see

 

fed into the sheet feeder.

page 5). Then press x Start Color to

 

 

continue or y Stop to cancel.

 

 

 

b Error: Flashing

Paper is jammed.

See page 26.

 

 

 

B Ink: Flashing

An ink cartridge is running

See “Replacing Ink Cartridges” on

 

low on ink.

page 20.

 

 

 

B Ink: On

An ink cartridge is empty or

See “Replacing Ink Cartridges” on

 

not installed correctly.

page 20.

 

 

 

All lights: Flashing

There is a problem with the

Turn the Epson Stylus CX off and then

 

Epson Stylus CX.

back on. If the error does not clear,

 

 

contact your local authorized servicer or

 

 

contact Epson; see page 28.

 

 

 

Solving Problems 25