Solving Problems

If you have a problem with your Epson Stylus CX5000 Series all-in-one, check the lights on the control panel and the number or letter in the Copies window to diagnose the cause.

You can also check “Problems and Solutions” on page 42 for basic troubleshooting suggestions, or double-click the User’s Guide icon on your computer desktop for more detailed help.

See these sections:

■“Error Indicators” (below)

■“Problems and Solutions” on page 42

■“Where To Get Help” on page 44

Error Indicators

 

Copies

 

 

Light: status

window status

Cause

Solution

 

 

 

 

P On: Flashing

—

No paper is loaded in

Load paper in the sheet feeder.

b Error: On

 

the sheet feeder.

Then press x Start Color to

 

 

 

continue or y Stop to cancel.

 

 

 

See page 5.

 

 

 

 

 

—

Multiple pages have

Remove and reload the paper.

 

 

been fed into the

Then press x Start Color to

 

 

sheet feeder.

continue or y Stop to cancel.

 

 

 

See page 5.

 

 

 

 

b Error: Flashing

—

Paper is jammed.

See page 43.

 

 

 

 

B Ink: Flashing

—

An ink cartridge is

See page 34.

 

 

running low on ink.

 

 

 

 

 

B Ink: On

—

An ink cartridge is

See page 34.

 

 

expended or not

 

 

 

installed correctly.

 

 

 

 

 

40Solving Problems