Troubleshooting

Error Messages

You can identify many common problems using the ! Error light and error messages on your control panel. If this product stops working and the ! Error light is on, use the following table of error messages to diagnose the problem, and then try the recommended solution.

Note:

The solutions are for the problems that happen when using this product stand alone. Refer to the online Reference Guide on detailed solutions for printing, scanning, print quality, or computer-related problems.

Error Messages

Problem

Solution

 

 

 

There is no Index

The Index Form is

Place the Index Form

Sheet or it is not

not placed

correctly. See “Placing a

set correctly.

correctly.

Document on the Document

Please perform

 

Table” on page 19.

again after a

 

 

check.

 

 

 

 

 

Check of a picture

The photos and

Fill in the circle on the Index

is not carried out

the paper type are

Form to select the photos and

or marking is not

not selected

the paper type correctly. See

right. Please

correctly on the

“Printing photos by filling in

perform again

Index Form.

the Index Form” on page 36.

after a check.

 

 

 

 

 

Paper is not

The paper type is

Fill in the circle on the Index

selected on the

not selected

Form to select the paper type

Index Sheet or the

correctly on the

correctly. See “Printing

oval is not filled

Index Form.

photos by filling in the Index

in correctly.

 

Form” on page 36.

Check the Index

 

 

Sheet, then try

 

 

again.

 

 

 

 

 

67Troubleshooting