Error Messages

Problem

Solution

 

 

 

Paper jam -> Press

Paper jams occur.

Press the x Color button. If

the Color button.

 

the paper jam is not cleared,

Remove any

 

remove the jammed paper

remaining jammed

 

by hands. See “Clearing the

paper by hand.

 

Jammed Paper” on page 71.

 

 

 

Multi-page feed

Multiple pages

Remove and reload the

error -> Multiple

have been fed

paper, then press the x Color

pages have been

into the printer at

button.

fed into the

once.

 

printer at once.

 

 

Remove and reload

 

 

the paper, then

 

 

press the Color

 

 

button.

 

 

 

 

 

Scanner error ->

Error occurs in the

Turn this product off, and then

See your

scanner parts.

back on. If the error message

documentation and

 

still appears, contact your

call service if

 

dealer.

necessary.

 

 

 

 

 

Printer error ->

Error occurs in the

Turn this product off, and then

See your

printer parts.

back on. If the error message

documentation and

 

still appears, contact your

call service if

 

dealer.

necessary.

 

 

 

 

 

Service Required.

 

Contact your dealer.

 

 

 

The Copied Image is Improperly Sized

When Auto Fit Page is selected as the Reduce/Enlarge setting on the LCD panel and the border of the original document is white or very light, the size of the original might not be recognized correctly. This may cause the copied image to be improperly sized. To correct this, select Actual 100% as the Reduce/Enlarge setting and then use the Optional zoom setting to adjust the size of the copied image.

Troubleshooting 70