Where To Get Help

Internet Support

Visit Epson’s support website at epson.com/support and select your product for solutions to common problems. You can download product documentation, view FAQs, or e-mail Epson with your questions.

Visit http://www.presentersonline.com to access tips, templates, and training for developing successful presentations.

Speak to a Support Representative

To use the Epson PrivateLine® Support service, call (800) 637-7661and enter the PIN on the Epson PrivateLine Support card that came with your document camera. This is the fastest way of speaking to a live representative, and it’s free. This service is available 6 AM to 6 PM, Pacific Time, Monday through Friday, for the duration of your warranty period.

You may also speak with a support specialist by dialing one of these numbers:

■U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday through Friday.

■Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through Friday

Days and hours of support are subject to change without notice. Toll or long distance charges may apply. Before you call, please have this information ready:

■Product name (DC-10s document camera) and serial number (located on the bottom of the product)

■Proof of purchase (such as a store receipt) and date of purchase

■Description of the problem, including computer or video configuration

Purchase Accessories

You can purchase projectors, screens, or other accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON

(800-463-7766). Or you can purchase online at www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).

28Solving Problems