Related tasks
Uninstalling Scanner Software - Windows
Uninstalling Scanner Software - OS X
Cannot Start Epson Scan
If you cannot start Epson Scan, try these solutions:
•Make sure your scanner is turned on and any interface cables are securely connected at both ends.
•Make sure Epson Scan is selected in your scanning program.
•Make sure your computer is not running in a
•If you connected the scanner using a USB cable, make sure it is connected directly to your computer or through only one USB hub.
•Check the connection setting and test the connection using Epson Scan Settings:
•Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button.
•Windows (other versions): Click 
or Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button.
•OS X: Open the Applications folder, click Epson Software, and click EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button.
•Make sure you do not have multiple versions of Epson Scan installed. If you do, uninstall both versions and install one version.
•If you upgraded your operating system but did not reinstall Epson Scan, try reinstalling it.
Parent topic: Solving Scanning Problems
Related tasks
Uninstalling Scanner Software - Windows
Uninstalling Scanner Software - OS X
Original Feeds Incorrectly in Scanner
If you have problems feeding originals in your scanner, try these solutions:
•If multiple pages feed at once, try the following:
• Make sure the paper separation lever is in the lower position.
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