22 Solving Problems
Solving Problems
Check the messages on the LCD screen to diagnose the cause of most problems. You can
also check the basic troubleshooting suggestions below, or in your online User’s Guide.

Problems and Solutions

Check the solutions below if you’re having trouble using your Epson product.
Note: If the screen is dark, press any button (except the POn button) to wake up the
printer.

Network Problems

If you have a poor wireless connection, try moving the product to a different location.
Avoid placing it next to a microwave oven, 2.4GHz cordless phone, or large metal object
such as a filing cabinet.
Network setup failed
■Try moving the product to a different location.
■Make sure there aren’t any access restrictions (such as MAC address filtering) set on
the wireless router. If access restrictions are set, register the product’s MAC address on
the router. To obtain the MAC address, print a Network Status Sheet (see page24).
Then see your router’s manual for instructions.
■If your wireless router or access point doesn’t broadcast its network name (SSID),
manually enter your wireless network name. If your wireless router or access point has
wireless security enabled, you will also need to know what kind of security it is using.
■If your wireless router has security enabled, make sure yo u entered the WEP key or
WPA passphrase correctly.
■Remove and reinsert the CD to reinstall your product software.
■Turn off firewall and anti-virus software.
The product cannot connect to the wireless router access
point
■Try connecting to the wireless router or access point with your computer or another
device to confirm that it is working correctly.