Solving Problems

Check this list of common problems and possible solutions. For more troubleshooting tips, check the P-6000/P-7000 User’s Guide on your computer. (See page 13 for instructions on installing and viewing the guide.)

Operating Problems

The power doesn’t turn on.

The battery may need recharging. Connect the AC adapter as shown on page 9.

The battery may need to be replaced. See page 58.

You can’t copy files to or from the viewer.

Make sure you have sufficient space on the viewer’s hard drive. To check the available space, select Settings on the Home screen, select Device Information then select Hard Drive Capacity.

If you’re using an external USB device with the viewer, connect the AC adapter to the viewer.

The buttons on the viewer don’t work.

Make sure the power switch isn’t in the Hold position.

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