Troubleshooting

Using the Error Light and Other Lights to Diagnose Errors

You can identify many common problems by checking the Error light and other lights on the control panel. If the product stops working and the Error light is on, use the following table to diagnose the problem, and then try the recommended solution.

Note:

The problems and solutions listed in this table apply when the product is being used as a stand-alone product. Refer to the Online Reference Guide for detailed solutions on problems that may occur when using the product from a computer.

Error light

Cause

Solution

status

 

 

 

 

 

On

No paper is

Load paper in the

 

loaded in the

sheet feeder, and

 

sheet feeder.

then press the x Start

 

 

Color button to

 

 

continue. Press the

 

 

y Stop button to

 

 

cancel.

 

 

 

 

Multiple pages

Remove and reload

 

have been fed

the paper, and then

 

into the sheet

press the x Start Color

 

feeder.

button to continue.

 

 

Press the y Stop

 

 

button to cancel.

 

 

 

Flashing

A Paper jam

Press the x Start Color

 

has occurred.

button. If the paper

 

 

jam is not cleared,

 

 

remove the jammed

 

 

paper by hands. See

 

 

“Clearing Jammed

 

 

Paper” on page 15.

 

 

 

Off/

An ink

Open the scanner

Ink light

cartridge is

unit, and then press

flashing

running low on

the H Ink button to

 

ink.

move the print head

 

 

to the affected

 

 

cartridge. Obtain a

 

 

replacement

 

 

cartridge for that

 

 

color ink.

 

 

 

Error light

Cause

Solution

status

 

 

Off/

An ink

Open the scanner

 

English

 

Ink light on

cartridge is

unit, and then press

 

 

empty, or not

the H Ink button to

 

 

installed.

move the print head

 

 

An error has

to the _ position of

 

 

the empty cartridge

 

 

occurred with

 

 

and replace or install

 

 

an ink

 

 

the cartridge.

 

 

 

 

cartridge.

 

 

See “Replacing an

 

 

 

 

 

 

Ink Cartridge” on

 

 

 

page 11.

 

 

 

 

 

 

Flashing

The adjust

Set the adjust lever to

 

fast/

lever

the m position. If you

 

“H” flashing

is set at the

set the adjust lever to

 

in the LED

^ position

the ^ position to

 

window

when copying

avoid blurry or

 

 

using the

smeared printouts,

 

 

control panel.

press the x Start

 

 

 

Color button to

 

 

 

continue.

 

 

 

Press the y Stop

 

 

 

button to cancel.

 

 

 

 

 

 

On/

A part in this

Contact your dealer.

 

Ink light on/

product needs

 

 

 

All other

replacing.

 

 

 

lights and

 

 

 

 

“E” in the

 

 

 

 

LED window

 

 

 

 

flashing

 

 

 

 

 

 

 

 

 

All lights

Error occurs in

Turn this product off,

 

and “E” in

the parts in this

and then back on.

 

the LED

product.

Then make sure the

 

window

 

transportation lock is

 

flashing

 

released. If the error

 

 

 

message still

 

 

 

appears, contact

 

 

 

your dealer.

 

Clearing Jammed Paper

If paper is jammed inside this product, the Error light flashes. You may be able to clear the jammed paper using the Control Panel. Follow the instructions below.

1.Press the x Start Color button to eject the jammed paper. If the jammed paper is not ejected, go on to the next step.

2.Locate where the paper is jammed.

If the paper is jammed at the paper feeding position or the ejecting position, gently pull all of the paper out by hand.

If the paper is jammed inside this product, press the P On button to turn off this product. Open the scanner unit, and then remove all of the paper inside by hand, including any torn pieces. Then press the P On button.

Troubleshooting 15