Eureka 100-110 warranty Problem Solving, Problem Cause Solution

PROBLEM SOLVING

NOTE: Turn off the switch and unplug the electrical cord before servicing.

PROBLEM	CAUSE	SOLUTION
Cleaner will not run.	☐ Battery Low	☐ Charge Battery
Does not clean the carpet	☐ Dust Cup and Filter	☐ Empty the dust cup and clean or replace the filter.
or floor.		Hint: If picking up fine dust, the dust cup may
		not look full but a fine substance tends to reduce
		suction when it blocks the airflow through the filter.
		☐ Be sure dust cup is properly installed in hand vac.
	☐ Brush Roll	☐ Clean hair and thread from bristles and end cap
		area.
	☐ Intake Nozzle	☐ Remove hand vacuum from base and look for
		blockage in the air path from the floor nozzle to the
		hand vacuum. Lay the stick vacuum flat and use a
		screwdriver to pull the blockage up and out of the
		air path. Reattach the hand vacuum; turn the unit
		on to clear any remaining debris. Remove hand
		vacuum and recheck for additional clogs. Repeat
		above steps if needed.
	☐ Battery Low	☐ Charge Battery
No suction.	☐ Filter	☐ Clean or replace the filter. Hint: If picking up fine
		dust, the dust cup may not look full, but a fine
		substance tends to reduce suction when it blocks
		the airflow through the filter.
	☐ Intake Nozzle	☐ Remove hand vacuum from base and look for
		blockage in the air path from the floor nozzle to the
		hand vacuum. Lay the stick vacuum flat and use a
		screwdriver to pull the blockage up and out of the
		air path. Reattach the hand vacuum; turn the unit
		on to clear any remaining debris. Remove hand
		vacuum and recheck for additional clogs. Repeat
		above steps if needed.
Noise from brush roll area.	☐ Brush Roll	☐ Remove and clean debris from brush roll area.
		☐ Clean hair and threads from brush roll.
Brush roll not turning.	☐ Brush Roll	☐ Remove and clean debris from brush roll area.
		☐ Clean hair and threads from brush roll.
	☐ Power Switch	☐ Switch has three positions; off (O), suction only (I)
		and suction with brush roll (IIII).
	☐ Hand Vacuum Not Secured	☐ Remove hand vacuum from base. Reinstall into
		base by pushing firmly until hand vac locks into
		place.
How to maintain brush roll.	☐ Brush Roll Area	☐ Remove and clean debris from brush roll area.
		☐ Clean hair and threads from brush roll.
		☐ Do not attempt to lubricate the bearings in the
		brush roll. They are permanently lubricated at the
		factory.
	☐ Brush Roll Belt	☐ The brush roll belt is a cogged design that should
		not require replacement.
Cleaner only runs a short time	☐ Low Battery Charge	☐ Charge Battery.
Battery will not charge	☐ Charger Not Connected	☐ Plug in charger, check for Charge battery light.
	to Power Supply	☐ Check electrical outlet.

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