Eureka 7700, 7900 warranty Problem Solving Cause Solution

PROBLEM SOLVING

NOTE: Turn off the switch and unplug the electrical cord before servicing.

PROBLEM		CAUSE	SOLUTION
Motor will not start.	3 Electric Plug		Push plug securely into outlet.
			Try another outlet.
			Check circuit breaker.
Does not clean the carpet	3	Disposable Dust Bag	Change the bag. Hint: If picking up fine dust, the
or floor.			bag may not look full but a fine substance tends
			to reduce suction when it blocks the airflow
	3		through the paper bag.
		Belt	Replace a cut, loose or out of shape belt.
	3	Brush Roll	Clean hair and thread from bristles and end
			cap area. Replace brush roll if bristles are worn.
	3	Hose	Remove any clogs from the hose that restrict
	3		the airflow.
		Carpet/Floor or Tools	Push selector switch back. This directs the
		Selector (7900 Series only)	suction to the carpet or floor.
No suction at the end of	3 Hose Converter (7700		Hose converter has to seat inside the attachment
the hose.		Series only)	door. Hint: Place converter notch to the back of
	3		the cleaner.
		Carpet/Floor or Tools	Push selector switch forward. This directs the
		Selector (7900 Series only)	suction to the hose and tools.
	3	Disposable Dust Bag	Change the bag. Hint: If picking up fine dust, the
			bag may not look full, but a fine substance tends
			to reduce suction when it blocks the airflow
			through the paper bag.
	3	Hose	Remove any clogs from the hose that restrict the
			airflow. Check both ends of the hose.
	3	Attachment Door or	Remove bottom plate and clean debris from the
		Hose Connection on	attachment door area or around the hose
		Base	connection.
Motor suddenly stops.	3 Thermal Cut Off		Refer to page 4.
Headlight not working.	3 Light Bulb		Replace light bulb.
Noise from the brush roll	3 Brush Roll		Remove bottom plate and clean debris
area.			from the brush roll area.
	3	Belt	Replace a cut, loose or out of shape belt.
Cleaner is hard to push.	3 Cleaner Height Setting		Turn adjustment knob to a higher position.
			Hint: Put handle in operating position. Tilt the
			cleaner back to raise the front wheels off floor.
			Then turn the knob.
	3	Belt	Replace a cut, loose and out of shape belt.
Brush roll will not turn.	3 Belt		Replace cut, loose or out of shape belt.
Burning smell.	3 Belt		Replace cut, loose or out of shape belt.
Cleaning height knob will	3 Cleaner Height Setting		Hint: Put handle in operating position. Tilt the
not turn.			cleaner back to raise the front wheels off floor.
			Then turn the knob.
Missing parts.			Call 1-800-438-7352 between 8 a.m. and 4:45 p.m.
			central standard time, Monday-Friday. Know
			the model and serial number when you call.
Questions?			Call 1-800-282-2886 7 a.m. to 8 p.m. Monday
			through Saturday. Know the model and serial
			number when you call.

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