RESTRICTED USE ONLY Fargo Electronics, Inc.
CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1) 3-1
The purpose of this section is to provide Technicians with a breakdown of the CardJet Card
Printers Troubleshooting and Printer Maintenance requirements.
Table of Contents
Section 3: Troubleshooting Guidelines ________________________________________3-1
Table of Contents ___________________________________________________________________3-1
Safety Messages (review carefully)______________________________________________________3-2
Additional Safety Precautions for CardJet Technicians (review carefully) _____________________ 3-3
Interpreting the LED Lights ___________________________________________________________3-5
Interpreting LED Lights (continued)________________________________________________ 3-6
Continued on the next page_______________________________________________________ 3-6
Interpreting LED Lights (continued)________________________________________________ 3-7
Reviewing the Fargo Controller error types_______________________________________________ 3-8
Reviewing the Error Messages for Printer Drivers __________________________________________ 3-9
Reviewing the Status Monitor dialog box and buttons_____________________________________3-9
Reviewing the Error Messages Windows 98Se/Me/2000/XP Printer Drivers __________________ 3-10
Reviewing the Error Messages Windows 98Se/Me/2000/XP Printer Drivers (continued) ______3-11
Reviewing the Error Messages Windows 98Se/Me/2000/XP Printer Drivers (continued) ______3-12
Reviewing the Error Messages Windows 98Se/Me/2000/XP Printer Drivers (continued) ______3-13
Reviewing the Error Messages Windows 98Se/Me/2000/XP Printer Drivers (continued) ______3-14
Reviewing the Error Messages for Windows 98Se/Me/2000/XP Printer Drivers (continued) ___ 3-15
Reviewing the Error Messages for the Magnetic Encoding Module _________________________ 3-16
Troubleshooting with Printer Components_______________________________________________ 3-17
Troubleshooting with the Card and Ink LED Indicators__________________________ _________3-17
Troubleshooting with the Card and Ink LED (continued) _______________________________3-18
Troubleshooting with the Printer Driver Ink Fuel Gauges _________________________________ 3-19
Troubleshooting with the normal Printer Driver Preference Options_______ __________________3-19
Troubleshooting with the Magnetic Encoding Module (both 410/C7 models) ________________ _3-19
Troubleshooting with the Error Messages_____________________________________________ 3-20
Troubleshooting with the Printer connections__________________________________________ 3-21
Troubleshooting the Card Jam______________________________________________________ 3-22
Troubleshooting with the Host Driver Download Software ________________________________3-22
Troubleshooting with an open Printer Top Cover _______________________________________3-22
Resolving the CardJet Card Printer problems_____________________________________________3-23
Resolving the Printer Startup problems_______________________________________________ 3-23
Resolving the Bar Code problems ___________________________________________________3-24
Resolving the Off-center Card Printing problems_______________________________________ 3-24
Resolving the pixelated or grainy ID Card Photo problems ________________________________3-25