Troubleshooting
Troubleshooting chart
29
Problem | Possible causes | What to do |
The cooktop turns itself | The cookop electronics have |
off unexpectedly and the | overheated and the cooktop turns |
cooking zone displays | itself off as a safety measure. |
read out Er21 |
|
alternating with H. |
|
Let the cooktop cool down before using it again.
The cooktop turns itself off unexpectedly and no error message or hot surface indication is displayed.
There is a power outage in your home or area.
Wait until the power comes back on.
The cooktop turns itself | Technical fault. | Note down the error code, |
off unexpectedly and the |
| then switch the power to the |
displays show an error |
| cooktop off at the wall and |
code (a letter and |
| contact your Authorised Serivce |
number combination) |
| Centre or Customer Care with |
other than the two |
| the error code information. |
explained above. |
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The cooktop cannot be | Electronics fault. | Switch the power to the |
turned off. |
| cooktop off at the wall and call |
|
| your Authorised Service |
|
| Centre or Customer Care. |
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The cooktop displays do | Display fault. | Call your Authorised Service |
not come on at all or are |
| Centre or Customer Care. |
only partly visible. |
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