Troubleshooting chart

Troubleshooting

Problem	Possible causes	What to do
The pan supports will not	Power is not turned on.	Turn on the cooktop.
rise.

The pan supports, on/off	Food has been spilled on these	See ‘Care and cleaning’.
power button, or control	parts.
dials are stuck.

A flame is extremely	The burner has been incorrectly	Reassemble the burner correctly
yellow or uneven.	reassembled after cleaning.	(see ‘Care and cleaning’).
	Food has been spilled on the	Call your Authorised Service
	mesh under the burner head.	Centre or Customer Care.

A burner is not lighting.	You are out of gas.	Check your gas supply.
	Food has been spilled on the	Call your Authorised Service
	igniter.	Centre or Customer Care.
	The burner has been incorrectly	Reassemble the burner correctly
	reassembled after cleaning.	(see ‘Care and cleaning’).

You are out of gas.

Moving air caused by opening/ closing cupboard doors is blowing out the flame.

Draughts are blowing out the flame.

Check your gas supply.

This may occur on a low setting. The burner will relight.

Eliminate the draught. If the problem persists, call your Authorised Service Centre or Customer Care.

	The low flame setting is too low.	Call your Authorised Service
		Centre or Customer Care.

Burners seem to reduce	An automatic safety mechanism	This is normal and requires no
heat automatically	reduces heat to protect the	action. Once the burners have
after prolonged use at	cooktop and its surroundings from	cooled to a temperature
high settings, even	overheating.	threshold, they will
though the setting		automatically power back to the
shown in the display		displayed setting. To minimise
remains unchanged.		the need for this mechanism,
		use the wok burner for
		prolonged high-heat cooking,
		and ensure that the pot is not
		larger than 40 cm across its
		base.