Troubleshooting
Problem | Possible solutions |
My cooktop does not | Check it is plugged in and there is power to the wall socket. |
light | The gas igniters may be dirty. These can be easily cleaned |
| with a toothbrush and rubbing alcohol. |
|
|
| The burner parts may not be located properly. Check the |
| assembly and make sure the burner cap is sitting flat. |
|
|
| Check the gas supply valve is turned on and the supply to |
| the house is working. Gas should be heard when you turn a |
| burner on. |
|
|
My burner flames are | The burner parts may not be located properly. Check the |
yellow/slow to start | assembly and make sure the burner cap is sitting flat. |
| If you use bottled gas this may indicate you are getting near |
| the end of the bottle. |
| Check that the burner parts are not blocked with water. |
| The gas pressure may not be correct, check with your service |
| person/installer. |
|
|
One of my burners has | Check the burner parts are assembled correctly and that the |
an uneven flame | burner cap is sitting flat on the burner. |
My cooktop is sparking | Your cooktop thinks that the flame has gone out. This could |
| be caused by drafts disturbing the flame eg using a down |
| draft. |
| Check that the igniter is clean and dry. |
|
|
| Your power supply may not be properly grounded or, in an |
| older house, the correct wiring polarity may not have been |
| observed. |
The flame goes out at | Gas supply pressure may be low, check with service person/ |
low settings | installer. |
| Low setting may be incorrect, check with your service person/ |
| installer. |
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