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Troubleshooting
Troubleshooting chart
Problem | Possible causes | What to do |
The cooktop cannot be | No power. | Make sure the cooker is |
turned on. |
| connected to the power supply |
|
| and that it is switched on at the |
|
| wall. Check whether there is |
|
| a power outage in your home |
|
| or area. If you’ve checked |
|
| everything and the problem |
|
| persists, call your Authorised |
|
| Service Centre or Customer |
|
| Care. |
|
|
|
The glass is being | Use cookware with flat and | |
scratched. |
| smooth bases. See ‘Choosing |
|
| the right cookware’. |
| Unsuitable, abrasive scourer or | See ‘Care and cleaning’. |
| cleaning products being used. |
|
|
|
|
Some pans make | This may be caused by the | This is normal for induction |
crackling or clicking | construction of your cookware | cookware and does not indicate |
noises. | (layers of different metals | a fault. |
| vibrating differently). |
|
|
|
|
The cooktop makes a low | This is caused by the technology | This is normal, but the |
humming noise when | of induction cooking. | noise should quieten down |
used on a high heat |
| or disappear completely |
setting (especially |
| when you decrease the |
PowerBoost). |
| heat setting. |
|
|
|
Fan noise coming from | A cooling fan built into | This is normal and needs |
the cooktop. | your cooktop has come on | no action. Do not switch |
| to prevent the electronics | the power to the cooktop |
| from overheating. It may | off at the wall while the |
| continue to run even after | fan is running. |
| you’ve turned the cooktop |
|
| off. |
|
Pans do not become hot and 
appears in the display.
The cooktop cannot detect the pan because it is not suitable for induction cooking.
The cooktop cannot detect the pan because it is too small for the cooking zone or not properly centred on it.
Use cookware suitable for induction cooking. See section ‘Choosing the right cookware’.
Centre the pan and make sure that its base matches the size of the cooking zone.
