Troubleshooting

Refer to the symptoms and solutions listed below before sending the camera for repairs. If the problem persists, contact your local reseller or service center.

Symptom

 

 

Cause

Solutions / Corrective Actions

The power does not come

The battery is not inserted.

Insert the battery correctly.

on.

 

 

 

The battery is exhausted.

Recharge the battery.

 

 

 

 

The battery runs out

 

The battery is not fully charged.

Fully charge the battery and

quickly.

 

 

 

The battery is not used for an

discharge it for at least one

 

 

 

 

extended period of time after

complete cycle before use to

 

 

 

 

being charged.

maximize its performance and

 

 

 

 

 

 

 

 

 

 

lifetime.

The battery or camera feels

Long period of continuous use of

 

warm.

 

 

 

the camera or the flash.

 

Even if I press the shutter

The shutter button is not pressed

Press the shutter button all the

button, the camera does

 

all the way down.

way down.

not take a picture.

 

The memory card does not have

Insert a new memory card, or

 

 

 

 

any free capacity.

delete unwanted files.

 

 

 

 

The memory card is

Remove the write-protection.

 

 

 

 

write-protected.

 

Images

do not

appear

on

LCD monitor is dark.

Adjust the brightness of the

the LCD monitor.

 

 

LCD monitor in the menu.

Although it is set to auto

The lens is dirty.

Wipe clean with a soft, dry cloth

focus, it does not focus.

 

 

or lens paper.

 

 

 

 

The distance to the subject is

Get your subject within the

 

 

 

 

smaller than the effective range.

effective focus range.

The contents

on

the

You played back a memory card

Insert a memory card that was

memory

card

cannot

be

that was not formatted by this

formatted on this camera.

played back.

 

 

camera.

 

Files cannot be deleted.

 

The file is protected.

Cancel protection.

 

 

 

 

The memory card is

Remove the write-protection.

 

 

 

 

write-protected.

 

Even when the camera’s

The battery is running low.

Recharge the battery.

buttons are pressed, it

 

 

 

does not operate.

 

 

 

The date and time are

 

The correct date and time is not

Set the correct date and time.

wrong.

 

 

 

set.

 

Cannot download images.

The free space on the hard disk

Check whether the hard disk has

 

 

 

 

in your computer may be

space for running Windows, and

 

 

 

 

insufficient.

if the drive for loading image files

 

 

 

 

 

has a capacity at least that of the

 

 

 

 

 

memory card inserted in the camera.

 

 

 

 

No power supply.

Recharge the battery.

EN-39