TROUBLESHOOTING

Continued

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

Slight smoke or odor during

1.

Not enough air.

1.

Check burner for dirt and

initial operation.

 

 

 

debris. If found, clean burner

 

 

 

 

(see Cleaning and Mainte-

 

 

 

 

nance, page 25).

 

2.

Gas regulator defective.

2.

Replace gas control.

 

3.

Residues from manufac-

3.

Problem will stop after a few

 

 

turing processes and logs

 

hours of operation.

 

 

curing.

 

 

Moisture/condensation no-

1.

Not enough combustion/

1.

Refer to Air for Combus-

ticed on windows.

 

ventilation air.

 

tion and Ventilation require-

 

 

 

 

ments (page 7).

Heater produces a whistling

1.

Turning control knob to HI

1.

Turn control knob to LO

noise when burners are lit.

 

position when burners are

 

position and let warm up for

 

 

cold.

 

a minute.

 

2.

Air in gas line.

2.

Operate burners until air is

 

 

 

 

removed from line. Have gas

 

 

 

 

line checked by local natural

 

 

 

 

or propane/LP gas company.

 

3.

Air passageways on heater

3.

Observe minimum installation

 

 

blocked.

 

clearances (see page 10).

 

4.

Dirty or partially clogged

4.

Clean burners (see Cleaning

 

 

burner orifice(s).

 

and Maintenance, page 25)

 

 

 

 

or replace burner orifice(s).

White powder residue forming

1.

When heated, vapors from

1.

Turn heater off when using

within burner box or on adja-

 

furniture polish, wax, carpet

 

furniture polish, wax, carpet

cent walls or furniture.

 

cleaners, etc. may turn into

 

cleaners or similar products.

 

 

white powder residue.

 

 

Remote does not function.

1.

Battery is not installed. Bat-

1.

Replace batteries (4-AA in

 

 

tery power is low.

 

receiver and 3-AAA in hand

 

 

 

 

set) in receiver and remote

 

 

 

 

control.

 

2.

Wire connection loose or

2. Check wiring connections

 

 

wire broken.

 

(see Wiring Diagram, page

 

 

 

 

30). Replace wiring harness

 

 

 

 

if necessary.

Yellow flame in front burner

1.

Not enough air.

1.

Check burner(s) for dirt

during burner combustion.

 

 

 

and debris. If found, clean

 

 

 

 

burner(s) (see Cleaning and

 

 

 

 

Maintenance, page 25).

 

2.

Gas regulator defective.

2.

Replace gas regulator.

Fireplace produces a clicking/

1.

Metal expanding while

1.

This is normal with most

ticking noise just after burner

 

heating or contracting while

 

heaters. If noise is exces-

is lit or shut off.

 

cooling.

 

sive, contact qualified ser-

 

 

 

 

vice person.

28

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