Before you call (Solutions to Common Problems)

IMPORTANT

Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.

OCCURRENCE

POSSIBLE CAUSE/SOLUTION

 

 

Entire cooktop does

House fuse has blown or circuit breaker has tripped. Check/reset breaker or replace fuse. If

not operate.

the problem is a circuit overload, have this situation corrected by a qualified electrician.

 

Service wiring not complete. Contact installation agent or dealer.

 

Power outage. Check house lights to be sure. Call local electric company.

 

 

Surface element

No power to appliance. Check/reset breaker or replace fuse. If the problem is a circuit

does not heat.

overload, or improper connection of the armored cable supplied with the appliance, have

 

this situation corrected by a qualified electrician.

 

Too low heat setting. Turn control to a slightly higher setting until element comes on.

 

Incorrect control is on. Be sure to use correct control for the element to be used.

 

 

Surface element

Incorrect control setting. Raise or lower setting until proper amount of heat is obtained. Dial

too hot or not hot

markings are an indicator of relative heat settings and will vary slightly.

enough.

Lightweight or warped pans being used. Use only flat, evenly balanced, medium or

 

 

heavyweight cookware.

 

Voltage is incorrect. Be sure appliance is properly connected to the specified power source.

 

Use only flat bottom, evenly balanced, medium or heavyweight cookware. Pans having a flat

 

bottom heat better than warped pans. Cookware material affects heating. Heavy and medium

 

weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily.

Food not heating

Improper cookware. Select flat-bottomed cookware of a proper size to fit element.

evenly.

Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.

 

 

 

Scratches or

Coarse particles (such as salt or sand) are between cooktop and utensil. Be sure cooktop

abrasions on ceramic

surface and bottom of utensils are clean before use. Small scratches do not affect cooking

glass cooktop

and will become less visible with use.

surface.

Cleaning materials not recommended for glass ceramic cooktop have been used. See

 

 

Ceramic-Glass Cooktop section in this Owner’s Guide.

 

Cookware with rough bottom has been used. Use flat-bottomed, smooth utensils. See

 

Selecting Surface Cooking Utensils in this Owner’s Guide.

 

 

Metal marks on

Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on

ceramic glass

cooktop surface. Use a mildly abrasive cleanser to remove marks.

cooktop surface.

 

Brown streaks and specks on ceramic glass cooktop surface.

Boilovers have cooked onto surface. Use razor blade scraper to remove soil. See Ceramic- Glass Cooktop section in this Owner’s Guide.

Cleaning materials not recommended for ceramic-glass cooktop have been used. Use recommended cleaners and cleaning method. See Ceramic-Glass Cooktop section in this Owner’s Guide.

Areas of

Mineral deposits from water and food. Wet surface with water and sprinkle on a cooktop

discoloration on

cleaning creme. Scrub with a clean damp paper towel until the stain disappears. Wipe

ceramic glass

remaining paste away, then apply a small amount of cooktop cleaning creme and polish

cooktop surface.

with a clean paper towel. Use cookware with clean, dry bottoms. See Ceramic-Glass

 

Cooktop section in this Owner’s Guide.

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Frigidaire FGEC3065KW, FGEC3645KW Before you call Solutions to Common Problems, Occurrence Possible CAUSE/SOLUTION

FGEC3665KS, FGEC3065KW, FGEC3065KB, FGEC3045KW, FGEC3067MS specifications

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