Sylvania NB500SL9 owner manual Troubleshooting, Problem, Solution

TROUBLESHOOTING

If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the following checklist.

Problem			Solution
No power	-	Check if the AC cord is properly connected.
	- Unplug the AC cord once, and wait for 5-10 seconds and then plug it in again.
No sound or picture	-	Check if the connected TV is turned on.
	- Check if the connections are made securely and correctly.
	- Check whether the connected TV or other device supports HDCP. (This unit will
		not output a video signal unless the other device supports HDCP.)
	- Check whether the output format of this unit (HDMI FORMAT) matches the
		supported input format of other connected device.
	- Set “HDMI Video Resolution” setting other than “Auto” or “1080p24”.
Distorted picture	-	Sometimes a small amount of picture distortion may appear.
		This is not a malfunction.
	- Connect this unit directly to the TV. If the RCA audio / video cables are connected
		to a VCR, pictures may be distorted due to the copy right protection system.
Completely distorted picture or	-	Make sure the disc is compatible with this unit.
black / white picture with BD / DVD
No sound or distorted sound	-	Adjust the volume.
	- Check that the speakers are connected correctly.
	- Check the HDMI connections.
	-	Check the settings in “	Audio” menu.
Picture freezes momentarily	-	Check the disc for fingerprints / scratches and clean with a soft cloth wiping
during playback		from center to edge.
	-	Clean the disc.
Disc cannot be played back	-	Clean the disc.
	- Ensure the disc label is facing up.
	- Check if the disc is defective by trying another disc.
	- Cancel the ratings control or change the control level.
	- Insert a correct disc that can be played back on this unit.

SD Memory Card cannot be read. - The format of the card does not match to this unit or the card is not compatible.

No return to start-up screen	- Reset this unit by turning it off, then on again.
when disc is removed
The unit does not respond to the	- Aim the remote control directly at infrared sensor window on the front panel.
remote control	- Reduce the distance to infrared sensor window.
	- Replace the batteries in the remote control.
	- Re-insert the batteries with their polarities (+ / - signs) as indicated.
Buttons do not work or the unit	- To completely reset the unit, unplug the AC cord from the AC outlet for 5-10
stops responding	seconds.
The unit does not respond to	- Operations may not be permitted by the disc.
some operating commands	Refer to the instructions of the disc.
during playback
The unit cannot read BD / DVD /	- Condensation? (Let sit 1 or 2 hours)
CD	- You are attempting to playback a disc other than one with one of the marks on
	page 17.
	- Wipe the dirt off the disc or replace the disc.
Angle does not switch	- The angle cannot be switched for BD / DVD which do not contain multiple
	angles. In some cases multiple angles are only recorded for specific scenes.
Playback does not start when	- Check the settings in “	Parental” menu.
the title is selected
The password for rating level has	- Enter the default password “4737”, then your forgotten password will be cleared.
been forgotten

Introduction Connections Playback Function Setup Others

Note

•Some functions are not available in specific modes, but this is not a malfunction. Read the description in this manual for details on correct operations.

•Some functions are prohibited on some discs.

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