Troubleshooting

Problem

Possible cause

Solution

Page

 

 

 

Face detection

The camera is in a shooting mode

 

 

 

 

 

which makes Intelligent Face Detection

Choose a different shooting mode.

21

 

 

 

not available.

unavailable.

 

 

 

 

 

 

 

 

 

 

 

 

The subject’s face is obscured sunglasses, a

Remove the obstructions.

 

 

 

 

 

hat, long hair, or other objects.

 

 

 

 

Intelligent

 

The subject’s face occupies only a small

Change the composition so that the

27

 

 

No face is

subject’s face occupies a larger area of the

 

 

Face

detected.

area of the frame.

frame.

 

 

 

Detection

 

 

 

 

 

The subject’s head is tilted or horizontal.

Ask the subject to hold their head straight.

 

 

 

 

 

 

 

 

 

 

The camera is tilted.

Hold the camera straight.

16

 

 

 

 

The subject’s face is poorly lit.

Shoot in bright light.

—

 

 

 

Wrong subject

The selected subject is closer to the center

Recompose the picture or turn face

 

 

 

 

detection off and frame the picture using

27, 30

 

 

 

selected.

of the frame than the main subject.

focus lock.

 

 

 

 

 

 

 

 

 

 

 

The camera is in a shooting mode in which

Choose a different shooting mode.

21

 

 

 

 

the flash does not fire.

 

 

 

 

 

The flash does

The battery is exhausted.

Charge the battery or insert a fully-charged

4, 6

 

Troubleshooting

Flash

spare battery.

 

 

 

not fire.

 

 

 

 

 

The camera is in continuous mode.

Select OFF for ECONTINUOUS.

64

 

 

 

 

 

 

 

 

The camera is in silent mode.

Turn silent mode off.

36

 

 

 

 

The flash is off (W).

Choose a different flash mode.

35

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

97