Troubleshooting

 

Problem

Possible cause

Solution

Page

 

 

Some flash

The camera is in a shooting mode which

Choose a different shooting mode.

21

 

 

modes are not

makes some flash modes unavailable.

 

 

 

 

Flash

 

available.

The camera is in silent mode.

Turn silent mode off.

36

 

The flash does

The subject is not in range of the flash.

Position the subject in range of the flash.

109

 

 

 

 

not fully light

The flash window is obstructed.

Hold the camera correctly.

16

 

 

the subject.

 

 

 

 

 

Nmode

 

Can not take

The battery is low.

Charge the battery or insert a fully-charged

4, 6

 

pictures.

spare battery.

Movies

 

Can not record

The camera is in Nmode.

Choose a different shooting mode.

21

 

 

movies.

 

 

 

 

 

 

The lens is dirty.

Clean the lens.

112

 

 

Pictures are

The lens is blocked.

Keep objects away from the lens.

16

 

 

Ris displayed during shooting and the

Check focus before shooting.

18, 30,

 

 

blurred.

focus frame is displayed in red.

102

 

 

 

 

 

 

 

0is displayed during shooting.

Use the flash or a tripod.

35

Problem

 

Pictures are

The ambient temperature is high and the

This is normal and does not indicate a

65

 

mottled.

subject is poorly lit.

malfunction. Choose a lower sensitivity.

 

 

images

 

 

 

White or purple vertical lines may appear

 

 

 

 

 

when a very bright object is framed in the

 

 

 

Smear appears

The sun or another bright object was in

display. This is normal and does not indicate

 

 

 

a malfunction. Smear is not recorded in

106

 

 

in pictures.

the frame.

 

 

photographs but may appear in movies. If

 

 

 

 

 

 

 

 

 

 

possible, avoid shooting movies with bright

 

 

 

 

 

objects in or close to the frame.

 

 

 

 

 

 

 

98