Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

Problem

Possible cause

Solution

Page

 

 

Intelligent Face Detection is not available

Choose a different shooting mode.

21

 

Face detection

in the current shooting mode.

 

 

 

 

not available.

XTRACKING is selected for FAF

Select a different AF mode.

75

 

 

MODE.

 

 

 

 

 

 

 

 

 

 

 

The subject’s face is obscured by

Remove the obstructions.

 

Intelligent

 

sunglasses, a hat, long hair, or other objects.

 

 

The subject’s face occupies only a small

Change the composition so that the subject’s

30

Face

 

No face is

area of the frame.

face occupies a larger area of the frame.

Detection

 

detected.

The subject’s head is at an angle or the

Ask the subject to face the camera and hold

 

 

 

 

 

subject is not facing the camera.

their head straight.

 

 

 

 

 

 

 

 

The camera is tilted.

Hold the camera straight.

16

 

 

The subject’s face is poorly lit.

Shoot in bright light.

—

 

Wrong subject

The selected subject is closer to the center

Recompose the picture or turn face detection

30, 32

 

selected.

of the frame than the main subject.

off and frame the picture using focus lock.

 

Close-ups

Macro mode is

Macro mode is not available in the current

Choose a different shooting mode.

21

not available.

shooting mode.

108