Troubleshooting

 

Problem

Possible cause

Solution

Page

 

 

Face detection

Intelligent Face Detection is not available in

Choose a different shooting mode.

32

 

 

not available.

the current shooting mode.

 

 

 

 

 

The subject’s face is obscured by sunglasses, a

Remove the obstructions.

 

 

 

 

hat, long hair, or other objects.

 

 

Intelligent

 

No face is

The subject’s face occupies only a small area

Change the composition so that the subject’s

21

Face

 

of the frame.

face occupies a larger area of the frame.

 

 

detected.

 

Detection

 

The subject’s head is tilted or horizontal.

Ask the subject to hold their head straight.

 

 

 

 

 

 

 

The camera is tilted.

Hold the camera straight.

16

 

 

 

The subject’s face is poorly lit.

Shoot in bright light.

—

 

 

Wrong subject

The selected subject is closer to the center of

Recompose the picture or turn face detection

21, 23

 

 

selected.

the frame than the main subject.

off and frame the picture using focus lock.

 

Close-ups

 

Macro mode is

Macro mode is not available in the current

Choose a different shooting mode.

25, 32

 

 

not available.

shooting mode.

 

 

 

 

 

The fl ash is lowered.

Raise the fl ash.

26

 

 

 

The fl ash is charging.

Wait for the fl ash to charge.

26

 

 

The fl ash does

The fl ash is not available in the current shoot-

Choose a different shooting mode.

32

 

 

not fi re.

ing mode.

 

 

 

 

The batteries are exhausted.

Insert fresh or fully-charged spare batteries.

8

 

 

 

Flash

 

 

The camera is in super macro or continuous

Turn super macro and continuous shooting

25, 28

 

 

 

shooting mode.

modes off.

 

 

 

Flash mode

The desired fl ash mode is not available in the

Choose a different shooting mode.

32

 

 

not available.

current shooting mode.

 

 

 

 

The fl ash does

The subject is not in range of the fl ash.

Position the subject in range of the fl ash.

111

 

 

not fully light

The fl ash window is obstructed.

Hold the camera correctly.

16

 

 

the subject.

Fast shutter speed selected.

Choose a slower shutter speed.

36

100