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CardMinder User’s Guide 74
Chapter 8Troubleshooting
This chapter describes the troubleshooting.
No Phenomena Recommendation
1 Scanning does not
start
⇒Check the following items
When using scanners other than the ScanSnap or the TWAIN-
compliant scanners
•CardMinder is not compatible with scanners other than the
ScanSnap or the TWAIN-compliant scanners.
When using ScanSnap
•Is ScanSnap Manager installed correctly?
Refer to Getting Started of ScanSnap and install the
ScanSnap Manager correctly.
•Is the ScanSnap icon on task bar shown as ?
If so, set ScanSnap Manager by referring to the ScanSnap
Operator’s Guide, so that the icon of ScanSnap Manager
changes to or .
•Is the [ScanSnap Manager...] window opened?
Scanning is disabled when the window [ScanSnap
Manager...] is opened. Close the window.
•Is the scanner supported by ScanSnap Manager?
ScanSnap Manager does not support besides the
ScanSnap Scanner series.
When using a TWAIN scanner
•Is the scanner driver installed correctly?
Refer to the scanner manual.
•Does the TWAIN scanner driver window remain on the
screen?
Close the TWAIN scanner driver window and then scan.
•Is the scanner supported by TWAIN driver?
The scanner compliant with neither ScanSnap Manager nor
TWAIN driver does not support CardMinder.
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