Appendix

Before Requesting Services

Troubleshooting

If the printer is not responding properly, check the following items before requesting services.

‹General printer problems

 

Symptom

 

Possible cause

page

 

The [POWER] lamp does not

z

The power cord or the AC adapter is not

27

 

light on.

 

connected correctly.

 

 

 

 

Print fails.

z

The Ink cartridge is not inserted with the

 

 

 

 

correct orientation into the Ink cartridge slot

23

 

 

 

firmly.

 

 

 

z

The Ink ribbon is slack.

23

 

 

z

The paper is not set.

25, 26

 

 

z

Specified paper is not set.

22

 

 

z

The paper is set inside out.

25

 

 

z The Ink ribbon in the Ink cartridge has been

23, 24

 

 

 

consumed.

 

 

 

 

 

 

z Images which are not supported by the printer

 

 

 

 

are tried to be printed. Exif-JPEG images are

-

 

 

 

supported by the printer.

 

 

 

z Condensation forms inside the printer. Leave

19

 

 

 

it for a while. (approx. 1-2 hours)

 

 

 

 

 

It takes long time to print

z

High resolution images are tried to be printed.

-

 

images.

 

It takes long time to read such images.

 

 

 

 

 

z The internal temperature of the printer is too

 

 

 

 

high. Wait for a while. (The printer will resume

-

 

 

 

printing.)

 

 

Images cannot be printed

z

Specified paper is not set.

22

 

clearly.

 

 

 

 

 

 

 

 

z

The paper is not set correctly.

25

 

 

z The Ink ribbon or paper is dirty. Insert the

23, 25

 

 

 

clean Ink cartridge or paper.

 

 

 

 

 

 

z Internal part of the printer gets dusty. Clean it

41

 

 

 

with the supplied cleaner.

 

 

 

 

 

The printed images are

z

The printer is installed near a TV, a video

 

 

distorted.

 

game or other devices that radiate

-

 

 

 

electromagnetic waves. Keep the printer off

 

 

 

 

 

 

 

these devices while printing.

 

 

 

z The printer is installed near a stereo speaker,

 

 

 

 

large monitor or other devices that generate a

-

 

 

 

strong magnetic field. Keep the printer off

 

 

 

 

38

 

 

these devices while printing.