
Appendix
Before Requesting Services
Troubleshooting
If the printer is not responding properly, check the following items before requesting services.
General printer problems
| Symptom |
| Possible cause | page |
| The [POWER] lamp does not | z | The power cord or the AC adapter is not | |
| light on. |
| connected correctly. | |
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| Print fails. | z | The Ink cartridge is not inserted with the |
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| correct orientation into the Ink cartridge slot | |
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| firmly. |
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| z | The Ink ribbon is slack. | |
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| z | The paper is not set. | |
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| z | Specified paper is not set. | |
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| z | The paper is set inside out. | |
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| z The Ink ribbon in the Ink cartridge has been | ||
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| consumed. | |
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| z Images which are not supported by the printer |
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| are tried to be printed. | - |
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| supported by the printer. |
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| z Condensation forms inside the printer. Leave | ||
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| it for a while. (approx. | |
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| It takes long time to print | z | High resolution images are tried to be printed. | - |
| images. |
| It takes long time to read such images. | |
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| z The internal temperature of the printer is too |
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| high. Wait for a while. (The printer will resume | - |
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| printing.) |
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| Images cannot be printed | z | Specified paper is not set. | |
| clearly. |
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| z | The paper is not set correctly. | |
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| z The Ink ribbon or paper is dirty. Insert the | ||
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| clean Ink cartridge or paper. | |
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| z Internal part of the printer gets dusty. Clean it | ||
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| with the supplied cleaner. | |
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| The printed images are | z | The printer is installed near a TV, a video |
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| distorted. |
| game or other devices that radiate | - |
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| electromagnetic waves. Keep the printer off | |
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| these devices while printing. |
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| z The printer is installed near a stereo speaker, |
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| large monitor or other devices that generate a | - |
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| strong magnetic field. Keep the printer off | |
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| these devices while printing. |
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