Solving Problems

8

Your CX11N displays status and error messages on its LCD screen. This chapter tells you how to respond to these and troubleshoot other problems you may encounter.

Status and Error Messages

Not every message displayed on the LCD screen indicates a problem; some just inform you of the current CX11N status. If you see a to the left of an error message, multiple errors have occurred.

Message

Action

C/M/Y/K Toner Low

The indicated toner cartridge is near the end of its service life.

 

Make sure you have a replacement toner cartridge ready. See

 

page 97 to order a toner cartridge.

 

 

Calibrating Printer

The product automatically calibrates itself, and will finish in about

 

one minute, depending on the status of the CX11N. While this

 

message is displayed, do not open any covers or turn off the

 

CX11N.

 

 

Cancel All Print Job

This message appears when the y Cancel button has been

 

pressed down for more than three seconds. The CX11N is

 

canceling all print jobs in memory, including jobs currently being

 

received or printed.

 

 

Cancel Print Job

This message appears when the y Cancel button has been

 

pressed and released within three seconds. The CX11N is

 

canceling the current print job.

 

 

Can’t Print

The CX11N has received print data from an unintelligible printer

 

driver. Make sure you are using the appropriate printer driver.

 

 

Check Transparency

This is a mismatch between the loaded paper or transparencies

 

and the printer driver setting for your paper or transparencies.

 

Paper may be jammed in the MP tray (E). To clear the jam, see

 

page 123.

 

 

Solving Problems 99