Gateway 7210 Troubleshooting

Introduction 105

Troubleshooting

Introduction

If the server does not operate correctly, re-read the instructions for the

procedures you have performed. If an error occurs within an application, refer

to the documentation supplied with the software. This section identifies

solutions to some possible problems.

Troubleshooting checklist

Before turning on the system, make sure that:

■The power cord is connected to the AC power-in connector and an AC

outlet.

■The AC outlet is supplying power.

■If a power strip is used it is turned on, setting the circuit breaker.

■The voltage selection switch on the system power supply reflects the

proper voltage.

Verifying your configuration

If the server is not operating correctly, the BIOS may contain an invalid

configuration parameter. Open the BIOS Setup utility and check your

configuration settings. (See “About the BIOS Setup utility” on page83.)

8505945.book Page 105 Thursday, March 9, 2000 2:13 PM

Contents

Main Contents Preface 1 System Features 2 System Setup 3 Case Access 5 Using the BIOS Setup Utility 6 Managing the Server 7 Troubleshooting A Safety, Regulatory, and Notices B System Specific ations Index Page Preface Conventions used in this manual Throughout this manual, you will see the following conventions: Convention Description vi Getting additional information System Features Standard features 2 Front panel Page 4 Back panel Page 6 Interior of system Page 8 8505945.book Page 8 Thursday, March 9, 2000 2:13 PM System board U A B C D E F B X Page Page Hot-plug backplane 12 Front panel board 14 System Setup Setting up the server Installing the outriggers and castors To install the outriggers and castors: 3 4 Starting the server To start the system: 1 2 3 18 Understanding the Power-On Self-Test Setting up the operating system To complete the operating system setup: 1 2 Turning off the server To turn off the server in WindowsNT: 1 2 20 Resetting the server To close unresponsive programs and reset the server in Windows NT: 1 2 3 4 Case Access 22 Preventing static electricity discharge To prevent static electricity discharge: 1 2 3 Opening the case Opening the bezel door To open the bezel door: Removing the front bezel To remove the front bezel: Removing the side panel To remove the side panel: Closing the case Replacing the side panel To replace the side panel: Page Replacing the front bezel To replace the front bezel: Closing the bezel door To close the bezel door: Page 32 Drives Preparing to replace or add a drive Drive cabling information Replacing the diskette drive To replace the diskette drive: 1 2 Page Replacing the optional boot drive To replace the optional boot drive: Page Replacing a hot-plug drive To replace a failed drive: Page Page 11 Adding a hot-plug drive 42 Removing an empty drive carrier To remove an empty drive carrier: 1 2 Page 44 Installing a SCSI drive in the server To install a SCSI drive in the server: 1 2 Page Replacing the CD drive To replace the CD drive: Page Adding additional 5.25-inch devices To install an additional 5.25-inch device: Page 50 Memory Replacing memory To replace DIMMs: 1 2 Page 52 Adding memory To add DIMMs: 1 2 3 4 Processors Replacing a processor To replace a processor: Page Page 56 Adding a processor To add a second processor: 1 2 3 Page 58 Replacing the battery To replace the battery: 1 2 Page 60 Expansion cards Replacing an expansion card To replace an expansion card: Page Adding an expansion card To add an expansion card: Page Power supplies Replacing a redundant power supply module To replace a failed power supply module: 1 2 Page Replacing the redundant power supply To replace the redundant power supply: Page Page Replacing the PS/2 power supply To replace the PS/2 power supply: Page Replacing the back panel and hot-plug cage fans To remove the back panel fan: Page Replacing the control panel board To replace the control panel board: Replacing the hot-plug backplane To replace the hot-plug backplane: Page Page Replacing the system board To replace the system board: Page Page Page Page About the BIOS Setup utility 83 8505945.book Page 83 Thursday, March 9, 2000 2:13 PM Using the BIOS Setup Utility About the BIOS Setup utility BIOS Setup Utility Main Advanced Security Server Boot Exit Item Specific Help 84 Updating the BIOS 86 Setting the system board jumpers The CMOS Clear jumper Password Clear jumper Recovery Boot jumper 88 BIOS Boot Block Write Enable jumper BMC Boot Block Write Enable jumper FRB Enable jumper 90 Intrusion Detection Enable jumper BMC Firmware Update jumper WOL Enable jumper Page Managing the Server Avoiding power source problems Surge suppressors 94 Line conditioners Maintain and manage your hard drive Hard drive maintenance utility Using Check Disk in Windows NT To use Check Disk: Hard drive management practices Checking hard drive space To check hard drive space: 96 Backing up files 8 To run Backup in Windows NT: 1 2 Deleting unneeded files To decrease the size of the Recycle Bin: 1 2 3 4 98 Protecting the server against viruses To remove a virus: 1 2 3 4 System administration and control Intel Server Control (ISC) ManageX Event Manager 100 Direct Platform Control (DPC) Console System security Mechanical locks and monitoring Software locks through the BIOS Setup utility Using passwords Secure mode 102 Summary of software security features Feature Description 104 System recovery Creating a startup diskette Using your 7210 Companion CD Troubleshooting Introduction Troubleshooting checklist Verifying your configuration 106 CD problems An audio CD produces no sound The system does not recognize the CD drive 108 Hard drive problems The system does not recognize the IDE drive The system does not recognize the SCSI drive Memory and processor problems The system detected memory errors during start up The system does not recognize a new or second processor 110 Modem problems The system does not recognize a SCSI device The system does not recognize the modem Peripheral/Adapter problems The system does not recognize the diskette drive The diskette drive will not read, write, or format The diskette drive LED illuminates continuously 112 The system does not recognize an expansion card Printer problems The printer will not turn on The printer prints garbled text System problems The system will not start up 114 The system is non-responsive The mouse does not work The keyboard does not work The system power and reset buttons are not responsive: Video problems The system is running but the screen is blank 116 The image on the screen is dim or difficult to read The displayed characters are garbled The color monitor displays everything in black and white The video is distorted 118 Error messages Page 120 Page Page A Safety, Regulatory, and Notices 123 Safety, Regulatory , and Notices Important safety information Setting up your system 124 Care during use Replacement parts and accessories Safety, Regulatory, and Notices 125 Regulatory compliance statements American users FCC Part 15 FCC Part 68 (applicable to products fitted with USA modems) 126 Canadian users ICES-003 DOC Notice (for products fitted with an IC-compliant modem) Safety, Regulatory, and Notices 127 European users European directives 128 European Telecommunication Information (for products fitted with EU approved modems) Japanese users VCCI statement Safety, Regulatory, and Notices 129 Australia and New Zealand users EMI statement New Zealand Telecommunication statement (for products fitted with Telepermit approved modems) 130 Laser safety statement Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards) External television antenna grounding Lightning protection Power lines Page 132 Notices All rights reserved Trademark acknowledgments B System Specifications 134 Environmental specifications System I/O addresses Page 136 Page 138 Memory map Interrupts DMA usage DMA Resource Interrupt I/O APIC Level Description Page Index Numerics A B C D E F G H I J K L M N O P R S Page T U V W