118 Troubleshooting
Error messages

This section lists common error messages that you may see. These messages

often indicate procedural errors such as an incorrect keystroke or a

write-protected diskette. Some messages, however, may indicate a problem

that requires you to consult the troubleshooting section of this manual.

Error message Solutions
Access denied Try saving to a new file or diskette.
Move the write-protection tab over the hole on
the back of the diskette.
Bad command or file name Make certain you entered the right command.
Verify the specified drive, then try it again.
If you are trying to exit MS-DOS to return to
Windows, type exit, then press ENTER.
Base memory [xxx]
expansion This is an informational message only. No
action is required.
Checking RAM on disk
controller Your BIOS configuration is incorrect. Open the
BIOS Setup utility, then make sure the settings
are correct.
CD-ROM is not recognized See “The system does not recognize the CD
drive” on page 107 for a possible solution.
Data error Use ScanDisk on the drive with the error.
Decreasing available
memory Your BIOS configuration is incorrect. Enter the
BIOS Setup utility, then make sure the settings
are correct.
Diskette drive is not
recognized See “The system does not recognize the
diskette drive” on page 111 for a possible
solution.
Diskette drive 0 seek to
track 0 failed Enter the BIOS Setup utility, then make sure
the settings are correct.
Check the diskette drive cables. Make sure
that Pin 1 on the cable aligns with Pin1 on the
connector.
8505945.book Page 118 Thursday, March 9, 2000 2:13 PM